Frequently Asked Questions
How long does shipping typically take?▼
Standard shipping usually takes 3 to 7 business days within the continental US. You will receive a tracking number via email once your gear leaves our warehouse.
What is your return policy?▼
We offer free returns and exchanges within 30 days of purchase. Items must be in original condition with tags attached to qualify for a full refund to your original payment.
What payment methods do you accept?▼
Cotopaxi accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay for more flexible budgeting options.
How do you ensure product quality and durability?▼
Our gear is built to last and backed by our 61-year warranty. We use high-quality, repurposed materials and conduct rigorous testing to ensure every product meets our performance standards.
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What Our Customers Say
“The Fuego Down Jacket is incredibly warm and the vibrant colors always get so many compliments.”
“Love my Allpa travel pack. It fits everything perfectly and the recycled materials feel great to support.”
“Durable, ethical, and stylish. This brand makes the best outdoor gear I have ever owned.”